Press Ganey – Health-Links

Shaping and optimizing the future of healthcare.

Across healthcare systems, performance excellence is achieved only when hard measures are met and human factors are prioritized. As a strategic partner to more than 41,000 healthcare facilities globally, and a market leader in the United States, Press Ganey is actively focusing on expanding its international presence and bringing its learnings and healthcare analytic and performance improvement expertise to the global stage. We partner with world-class health systems such as Cleveland Clinic, Johns Hopkins,
and the Mayo Clinic and are excited to explore ways we can bring value to your organization.
Press Ganey’s measurement and analytic offerings, together with our strategic consulting empower health systems to spend less time connecting disparate solutions and searching for clues, and more time driving meaningful improvements across the full range of key performance indicators—including safety, quality, patient experience, staff experience, and financial/operational outcomes.

Safety & High Reliability

Safety: Prevention reduces suffering and improves bottom line.

ACHIEVE ZERO PATIENT HARM

Identify & prioritize safety events at the unit level to take immediate action
Facilitate transparency and collaboration to break down silos
Build safety and leadership skills to improve the safety culture
High-reliability principles and proven methodologies sustain performance

of patients experiencing a safety event do not return

0 %

Incorporates HPI methodologies, proven to enable reduction in serious safety events

0 %

of serious events lead to malpractice

0 %

Patient concerns about safety during outpatient care have emerged as crucial drivers of trust and loyalty and are even stronger than physician behaviors.

Clinical Excellence

Reduce suffering while improving your operations.

EQUIP NURSES TO IMPROVE PATIENT OUTCOMES.

Pinpoint gaps in care
Empower your nurses
Achieve Magnet designation (if applicable)
Reduce Adverse events.

Prevention Patients

Pressure Injuries
Patient Falls
CLABSIs
CAUTIs

Not Harmed

60
282
44
28

$ Saved to Hospital

$870k
$1.9m
$2.1m
$390k

All measures of clinical quality are correlated with measured engagement and alignment of physicians, nurses, and other personnel.

Employee & Physician Experience

Caregiver challenges impact clinical outcomes and the bottom line.

EMPOWER YOUR PEOPLE. TRANSFORM YOUR CULTURE.

Real-time employee feedback
Eliminate survey fatigue with OneAsk
Cultivate high performers

of U.S based physicians say COVID-19 contributed to burnout

0 %

More than of U.S-based nurses suffer from burnout, a leading cause of turnover

0 %

Replacing 1 bedside RN can cost more than costing the average hospital $4.9m per year

$ 0 k

Resilience has decreased during the pandemic; however the driver is not a decrease in alignment, it is a decline in the ability of employees to decompress from stress at work.

Patient Experience

Unmatched data insights across the patient journey.

EXTRAORDINARY INSIGHTS.

Deliver a personalized care experience with digital, real-time surveys.
Powerful, predictive analytics drive patients. experience improvement
Anticipate patient needs and solve them in real time.
The holistic view centralizes disparate feedback sources to accelerate improvement.

patient voices captured each year

0 m

surveys sent annually

0 m

text surveys sent daily

0 k

of PG surveys are digital

0 %

Chaos and confusion before visits have even occurred are important determinants of patients’ trust in their care.